Frequently Asked Questions

Getting Started, Pricing & Contract

How long are your contracts?

When you sign up you have access to the survey and report tools for 12 months, during which time you can survey your employees up to twice.

What happens once this initial contract expires?

Your contract does not auto-renew. We prefer to keep things polite, so we’ll contact you to see if you want to renew your contract with us.

How do I sign up?

All you need to do is fill out this short registration form.

What happens after I sign up?

The next step is to gather your requirements. If you are on the Premium or Enterprise plan this will take the form of a call with your dedicated support consultant. If you are on the standard plan then you will need to complete a short requirements gathering form. Once we have this necessary information we will be able to design your survey and release it back to you for review.

What if the plan I want is missing a feature?

Contact us at or 0845 123 5848 and we can discuss your specific needs.

Do you offer any extra discounts for NFP/Charities?

All registered charities qualify for a discount from the standard pricing. This means our premium plan costs £100 and the enterprise plan costs £200.

Can I review your terms and conditions?

A copy of our terms of business can be found here. Please feel free to review it. You won’t find any weird clauses, we like to keep things simple and above board.


How did you decide on which questions to use in the Survey?

The survey was designed by Rebecca Bull from My HR Hub, who is a Chartered Fellow of the CIPD. Rebecca is highly experienced in designing and implementing employee engagement surveys for major companies as well as many SMEs.

Consideration was also made to ensure that the terminology used in the survey is easy to read and understand.

Can we add additional questions?

We’ve created a bank of over 100 additional questions which our Premium and Enterprise customers can add to their survey at no additional cost.

Can we design and add our own extra questions?

If you’re an Enterprise customer, absolutely! Simply provide us with your questions which we will add to your survey. This feature is not available on our Standard or Premium plans.

How did you decide which question style to use?

We wanted the survey to be easy for your employees to complete. We also wanted them to be able to express what they feel strongly about, as well as what they feel pretty neutral about.

That’s why we decided to offer respondents the option to either Strongly Disagree, Disagree, Agree or Strongly Agree.

Respondents who have no real opinion on a certain question can simply skip it, so we’re not collecting inaccurate responses.

What is an NPS question and how do they work?

Net Promoter Questions originated as a way for businesses to gauge the loyalty of their customers.

A typical example of an NPS question would be “How likely is it that you would recommend our company/product/service to a friend or colleague?”

They are becoming more commonly used to gauge the loyalty of employees as they also offer the chance to compare results with those from other organizations, as the NPS question is likely to be very similar or identical across all employee engagement surveys.

We have a multi-lingual workforce, can an individual respondent choose to change the native language of the survey?

Yes, our survey tool has the capability to show all questions and messages in your employee’s preferred language. However, you would need to be able to provide or arrange for the translation of the survey questions into your preferred languages as translation is not a service we are able to provide.

How do you ensure the survey tool protects the anonymity of our employees?

It is essential that your employees feel free to provide their honest assessment of you as an employer. Only then can an employer start to understand how engaged their staff are and discover areas for development.

You can read more about the steps we take to ensure employee anonymity here.

Showcase Page

What is a showcase page and do our survey results have to be published to one?

A Showcase Page allows you to publish a summary of your survey results to a web page hosted by us.

The page can be linked to your website and used to advertise your organization as a great employer to potential jobseekers.

We recently surveyed our own employees and created our own showcase page to highlight the results, you can see it here.

How much control do we have over what is published to the showcase page?

You have a lot of flexibility on how your showcase page is set up.

You’ll get to decide which of the questions you want to publish. You also get to add your own comment at the bottom of the page as well as a comment from one of your employees.