Frequently Asked Questions
Getting Started, Pricing & Contract
How long are your contracts?
What happens once this initial contract expires?
How do I sign up?
What happens after I sign up?
What if the plan I want is missing a feature?
Do you offer any extra discounts for NFP/Charities?
Can I review your terms and conditions?
How did you decide on which questions to use in the Survey?
Consideration was also made to ensure that the terminology used in the survey is easy to read and understand.
Can we add additional questions?
Can we design and add our own extra questions?
How did you decide which question style to use?
That’s why we decided to offer respondents the option to either Strongly Disagree, Disagree, Agree or Strongly Agree.
Respondents who have no real opinion on a certain question can simply skip it, so we’re not collecting inaccurate responses.
What is an NPS question and how do they work?
A typical example of an NPS question would be “How likely is it that you would recommend our company/product/service to a friend or colleague?”
They are becoming more commonly used to gauge the loyalty of employees as they also offer the chance to compare results with those from other organizations, as the NPS question is likely to be very similar or identical across all employee engagement surveys.
We have a multi-lingual workforce, can an individual respondent choose to change the native language of the survey?
How do you ensure the survey tool protects the anonymity of our employees?
You can read more about the steps we take to ensure employee anonymity here.
What is a showcase page and do our survey results have to be published to one?
The page can be linked to your website and used to advertise your organization as a great employer to potential jobseekers.
We recently surveyed our own employees and created our own showcase page to highlight the results, you can see it here.
How much control do we have over what is published to the showcase page?
You’ll get to decide which of the questions you want to publish. You also get to add your own comment at the bottom of the page as well as a comment from one of your employees.